SERVICES Emergencies have a tendency to happen when you least expect them and you need a reliable company that will respond quickly. Our technicians and field engineers are equipped with the latest communication equipment including wireless hand-held devices with mobile access to email, fax and online historical data of your building’s service history. All requests for service and maintenance are created, routed, and tracked electronically, for quick efficient delivery of services. Each Service Request is automatically logged and tracked online. We confirm each and every request for service via email or fax, or both. the time and date of the initial call, the specific request for service, and other vital account information is documented for your review by our Service Coordinator. We’ve set a standard for quick response and we back it up with a Guaranteed 4-hour Response time on your request for service. If we don’t arrive within the first four hours, you don’t pay for our labor for that visit. When your service demands the quickest available response, we can be there, on time, every time. |
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